Job Description

: Let's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. Sound like the right fit? Your tomorrow looks bright at Ubiquity. Your Role: We're hiring. Ubiquity is currently seeking Bilingual Customer Service Representatives to join our team. We're made of something different. We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals - every person, in every role, for our company and our clients. Think you have what it takes? Join us! We want you. We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone feels free to be their most authentic self. Job Responsibilities:

• The Bilingual Customer Service Representative will handle tasks from multiple roles when staffed outside of peak times when role specialists are unavailable; overnight, weekends, and holidays.
• Be customer obsessed;
• Manage each call interaction with our customers' satisfaction as your number one priority;
• Identify customers' needs, clarify information, research every issue and provide solutions;
• Inform customer by explaining procedures; answering questions; providing information;
• Resolve the customer issue same day, at most within 24 hours;
• Always provide correct information to the customer;
• Listen carefully to understand the true customer question;
• Deliver on commitments, do what you say you will do;
• Show empathy and respect with each customer interaction.

Requirements:

• 1 + year Customer Service experience preferred.
• Fluent in Spanish
• Highschool diploma or equivalent preferred.
• Call Center experience preferred.
• Must pass a Criminal Background Screening.
• Must pass a Drug Screen.
• Must pass government exclusion list at time of hire and monthly thereafter.
• Familiarity with various basic PC usage.
• Able to type at least 40 wpm.
• Take high volume of inbound calls.
• Make high volume of outbound calls.
• Availability to work any day and any shift; holidays and weekends.
• Has a background in banking

What we do Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®. Come as U are, because U Matter at Ubiquity. We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone can contribute their ideas and feels free to be their most authentic self. In-person Ability to commute/relocate: Call center: 1 year (Preferred) Job Type: Full-time What we do. Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®. Come as U are, because U Matter at Ubiquity. We're committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we're at our best when everyone can contribute their ideas and feels free to be their most authentic self.

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